1. How can I contact customer service?

To contact our customer service team, you can send an email to biuro@feyree.pl or call +48 507 587 383. We are available from Monday to Friday, from 8:00 AM to 3:00 PM.

2. What are the payment options in the store?

We accept various forms of payment, including credit and debit cards (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro), BLIK, cash, bank transfers, and cash on delivery. Detailed information about the payment methods can be found in the Payment Methods section on our website.

3. What are the shipping costs and delivery times?

Shipping costs depend on the payment method and the total order amount. Detailed information about shipping costs can be found in the Shipping Costs and Order Processing Time sections on our website.

4. How can I track my order?

Po wysłaniu zamówienia otrzymasz e-mail z numerem zamówienia, dzięki któremu możesz śledzić status swojej przesyłki.

5. Czy oferujecie gwarancję na wasze produkty?

After your order is dispatched, you will receive an email with your order number, which you can use to track the status of your shipment.

6. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate the changes if the order has not yet been dispatched.

7. Do you offer discounts or promotional codes?

Yes, we regularly offer various promotions and discounts. To stay updated with our offers, subscribe to our newsletter or check the Promotions section on our website.

8. Is in-person pickup available?

Yes, we offer the option for in-person pickup at our company's location. Detailed information about the location and opening hours can be found in the Contact section on our website.

9. How can I create an account in the store?

To create an account, click on the "Register" icon in the top right corner of the page and fill out the registration form. Creating an account allows for faster shopping, order tracking, and access to promotions.

10. How can I subscribe to the newsletter?

You can subscribe to our newsletter by entering your email address in the "Subscribe to the newsletter" section at the bottom of our homepage. This way, you will stay updated with the latest news and promotions.

11. Do you offer technical support?

Yes, our technical team is available to help with any questions or issues regarding our products. Contact us via email or phone. Detailed information can be found in the Contact section on our website.

12. Can I receive a VAT invoice for my purchases?

Yes, we offer the option to issue a VAT invoice. Please provide the necessary billing information when placing your order.

13. Where can I find the store's terms and conditions?

The terms and conditions for using the www.feyree.pl store are available in the Online Store Terms and Conditions section at the bottom of our homepage.

14. What is the difference between a Wallbox and a mobile charger?

A Wallbox is a charging station mounted on walls in garages, poles, driveways, or other fixed locations. It typically offers higher charging power than standard household outlets, allowing for faster charging of an electric vehicle. It is permanently installed, so it is always ready for use. Simply connect the vehicle to the station, which eliminates the need to pull out and store cables. Wallboxes often come with advanced features such as energy consumption monitoring, scheduled charging, smart home integration, and remote management via an app. Due to its permanent installation and dedicated electrical circuit, Wallboxes are generally safer and more reliable for long-term use.

A mobile charger is designed to be easily portable and used in various locations. It can be taken on trips, making it ideal for those who travel frequently. It can be connected to different types of electrical outlets, depending on the available adapters, allowing for vehicle charging almost anywhere. Compared to Wallboxes, mobile chargers usually offer lower charging power, meaning that charging the vehicle may take longer. While modern mobile chargers are safe, they may be more prone to physical damage due to frequent movement and use in various conditions. Mobile chargers can be cheaper than installing a Wallbox, especially if no special electrical installations are required.

15. What is EVSE?

EVSE, or Electric Vehicle Supply Equipment, is the infrastructure for charging electric vehicles. It typically consists of a charging device and a charging cable that allows connecting the electric vehicle to a power source, such as an electrical outlet or a charging station. EVSE acts as an interface between the power source and the vehicle, ensuring safe and efficient charging. In short, EVSE is the equipment that enables electric vehicle charging.

16. Can I install a Wallbox charger outside my house?

Yes, Wallbox charging stations are designed for outdoor installation and have appropriate protection against varying weather conditions.

17. Can Feyree chargers be installed in an underground garage?

Yes, Feyree chargers can be installed in an underground garage.

18. What happens to the charger in case of a power outage?

In the event of a power outage, the charger will automatically stop the charging process and disconnect from the vehicle, preventing any potential damage or malfunctions. The vehicle charging will also be terminated. Once the power is restored, the charger will be ready for use again.